Service and support

Often it's just the little things, set-up or operating errors that we can quickly rectify with our many years of experience. Direct customer contact without long communication channels is particularly important to us so that you can get back to work as quickly as possible!

You can choose between 3 support variants of the bartolome röder AG choose. Below you will find an overview of the respective support packages:

Basic package
Loyalty package
Bonus package
Prerequisites
none
Enhancement Plan via bartolome röder AG
Enhancement Plan via bartolome röder AG
Unlimited number of support requests
Remote support at the workplace
Free license consulting and provision
Response time maximum 48 hours
Processing of support requests
At cost
At cost
8 free support requests per month
Price on request
Prices on request
Prices on request

Microsoft product support for Dynamics NAV and Dynamics 365 Business Central (Enhancement Plan)

Microsoft guarantees Product support for Microsoft Dynamics NAV and its successor Dynamics 365 Business Central over a minimum period of 7 years from the date of publication for the respective version.

The conclusion of the Microsoft maintenance contract (Enhancement Plan) - mandatory in the first year, thereafter obligatory - Microsoft gives you maximum security for your IT investments.
In addition to product support with an ongoing maintenance contract, you have the option of upgrading your system landscape, including functionalities already purchased, to the latest version at any time free of charge and benefiting from the latest developments in the ERP system! There are no additional license costs, only the services used are charged.

You also have access to the Customer Sourcethe customer portal for Microsoft Dynamics NAV and Dynamics 365 Business Central. Here you can access the latest training and information material via the eLearning platform, get answers to your questions in the community, find out about current events relating to Microsoft Dynamics, and much more.

bc beratung

Interest in
Dynamics 365 Business Central?

Test Dynamics 365 Business Central for 30 days free of charge - as a personal cloud demo or on your own hardware if you prefer.

Or let us show you the most important functions in a short webinar - tailored directly to your requirements.

Request now
bartolome röder AG

Ridlerstr.11
80339 Munich

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Official Microsoft Partner