This article is about a project for a customer in the service sector. The company has around 180 employees, of which around 30 use Microsoft Dynamics NAV as a daily tool. The objective was to convert a highly modified system, including an industry solution, back to the NAV standard. The particular challenge lay in merging a very heterogeneous process and system landscape on the one hand and simplifying and reducing the functional steps to a required minimum on the other.
A two-stage procedure was used: In Iteration level 1 The first step was to analyze the current status and identify the functions that were actually required. After function mapping against Navision, the system was returned to the standard. A NAV 2016 test system was set up and the specific functions were implemented. The highlight was to return the sales and invoice processing functions to the standard. No new processes were created alongside this. Instead, the existing processes were simplified and integrated. NAV 2016 was introduced as standard, with the migration of existing data taking place and processes being simplified. After successfully completing tests, a productive system was set up and the software went live.
Iteration stage 2 This involved consolidating the processes in NAV 2016, making process adjustments and integrating new processes in the areas of order processing and service processing.
The end result for the customer is a custom-fit yet simplified system that meets the requirement of being able to be upgraded to a higher version in the future with considerably less effort. The customer's challenging schedule was implemented in a total time frame of 5 months thanks to short decision-making processes, with 6 weeks for the planning phase and 14 weeks for implementation.
