{"id":1901,"date":"2015-08-20T09:44:29","date_gmt":"2015-08-20T09:44:29","guid":{"rendered":"http:\/\/navision-beratung.de\/?p=1901"},"modified":"2015-08-20T09:44:29","modified_gmt":"2015-08-20T09:44:29","slug":"ticket-system-odbc-manual-fuer-alle-kunden-die-den-br-ag-support-nutzen","status":"publish","type":"post","link":"https:\/\/navision-beratung.de\/en\/ticket-system-odbc-manual-fuer-alle-kunden-die-den-br-ag-support-nutzen\/","title":{"rendered":"Ticket System OTRS: Manual for all customers who use BR-AG Support"},"content":{"rendered":"

\"Support\"<\/p>\n

We have always used the OTRS ticket system to support our existing customers. In order to prevent any of our customers' employees from creating (chargeable) tickets, there is a check and approval process in which the e-mail address of the reporting party is checked against the customer's stored (approved) e-mail addresses.<\/p>\n

The ticket system is used to document support cases and to monitor any agreed service levels. We would therefore like to encourage you to use this system and to send us more inquiries in this way.<\/p>\n

Although we continue to offer a telephone hotline, we ask you to refrain from sending emails directly to our consultants and support staff and to use the ticket system instead. This enables a more flexible allocation of issues to our employees and therefore faster processing.<\/p>\n

 <\/p>\n

The manual for using the OTRS ticket system can be downloaded here:<\/p>\n

[wpdm_package id='1923\u2032]<\/p>\n

 <\/p>\n

In this context, we would also like to draw your attention to our service agreement, which we already explained to you in detail in our March newsletter. Here you will find the most important information again:<\/p>\n

Service contract with bartolome r\u00f6der AG<\/a><\/p>","protected":false},"excerpt":{"rendered":"

F\u00fcr den Support unserer Bestandskunden nutzen wir seit je her das Ticket System von OTRS. Um zu vermeiden, dass beliebige Mitarbeiter unserer Kunden (kostenpflichtige) Tickets erstellen k\u00f6nnen, existiert ein Pr\u00fcf- und Freigabeprozess, bei dem die E-Mail Adresse des Meldenden Ticket System OTRS: Manual f\u00fcr alle Kunden, die den BR-AG Support nutzen.<\/p>","protected":false},"author":1,"featured_media":1921,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Effizienter Kundenservice mit OTRS Ticketsystem","_seopress_titles_desc":"Nutzen Sie unser OTRS Ticketsystem f\u00fcr schnellen Support und vermeiden Sie direkte E-Mails. Pr\u00fcfen Sie unsere Servicevereinbarung f\u00fcr weitere Details.","_seopress_robots_index":"","footnotes":""},"categories":[2],"tags":[],"class_list":["post-1901","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-central"],"_links":{"self":[{"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/posts\/1901","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/comments?post=1901"}],"version-history":[{"count":0,"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/posts\/1901\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/media\/1921"}],"wp:attachment":[{"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/media?parent=1901"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/categories?post=1901"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/tags?post=1901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}