{"id":1214,"date":"2015-03-05T13:06:38","date_gmt":"2015-03-05T13:06:38","guid":{"rendered":"http:\/\/navision-beratung.de\/?p=1214"},"modified":"2015-03-05T13:06:38","modified_gmt":"2015-03-05T13:06:38","slug":"servicevertrag-bartolome-roeder-ag","status":"publish","type":"post","link":"https:\/\/navision-beratung.de\/en\/servicevertrag-bartolome-roeder-ag\/","title":{"rendered":"Without hooks and eyes: a service contract with bartolome r\u00f6der AG"},"content":{"rendered":"<p><a href=\"http:\/\/navision-beratung.de\/wp-content\/uploads\/2015\/03\/NL_Servicevertrag.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-1231\" src=\"http:\/\/navision-beratung.de\/wp-content\/uploads\/2015\/03\/NL_Servicevertrag.png\" alt=\"NL_Servicevertrag\" width=\"700\" height=\"223\" \/><\/a><\/p>\n<p>The conclusion of a service contract represents a framework agreement for the provision of services. This means that service requests and their processing are carried out on a precisely defined legal basis. From a compliance perspective, this is actually an almost indispensable measure.<br \/>\nThe service contract regulates the details:<\/p>\n<ul>\n<li>Response times and service level<\/li>\n<li>Who from the customer's company is generally authorized to report?<\/li>\n<li>The threshold value up to which orders may be placed or accepted under the contract or from when an official quotation process begins<\/li>\n<li>Official access to telephone and ticket support<\/li>\n<li>Individual conditions for the use of services under this contract<\/li>\n<\/ul>\n<p>Customers who currently use support services without a service contract must be aware that<\/p>\n<ul>\n<li>the support provided is or can be invoiced according to the valid price list<br \/>\n<strong><em>Important note:<\/em><\/strong> A corresponding changeover will take place in the next few weeks<\/li>\n<li>bartolome r\u00f6der AG is not subject to any obligations regarding response time or start of work<\/li>\n<li>the use of telephone or electronic access to support is only tolerated<\/li>\n<li>Customers with a support contract always have priority<\/li>\n<\/ul>\n<h4>Say \"yes\" to the support contract<\/h4>\n<h5>Request your consultation appointment now!<\/h5>\n<p><a class=\"ow-button-hover\" href=\"http:\/\/navision-beratung.de\/en\/kontakt\/#Kontaktformular\" target=\"_blank\"> Request a consultation appointment <\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>The conclusion of a service contract represents a framework agreement for the provision of services. This means that service requests and their processing are carried out on a precisely defined legal basis. From a compliance perspective, this is actually an almost indispensable measure.<br \/>\nThe service contract regulates the details:<\/p>","protected":false},"author":1,"featured_media":1227,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Effizienter Support: Servicevertrag abschlie\u00dfen","_seopress_titles_desc":"Optimieren Sie Support-Prozesse mit einem Servicevertrag. Verl\u00e4ssliche Reaktionszeiten und Priorit\u00e4tssupport f\u00fcr Ihre Anfragen. Jetzt Beratungstermin sichern!","_seopress_robots_index":"","footnotes":""},"categories":[2],"tags":[],"class_list":["post-1214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-central"],"_links":{"self":[{"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/posts\/1214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/comments?post=1214"}],"version-history":[{"count":0,"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/posts\/1214\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/media\/1227"}],"wp:attachment":[{"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/media?parent=1214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/categories?post=1214"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/navision-beratung.de\/en\/wp-json\/wp\/v2\/tags?post=1214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}