Your maintenance contract for Microsoft Dynamics ERP products - Enhancement Plan

The Microsoft Enhancement Plan (EP for short) is the maintenance contract for your ERP system. It is not only a mandatory requirement for Microsoft product support, the EP also includes a service package that goes far beyond the industry standard. With the maintenance plan, you also invest in the research and further development of the system and can therefore benefit from innovations to your business software at any time. The Enhancement Plan offers you the following services:

The advantages of the Enhancement Plan at a glance

• Further development / upgradesKeep your software up to date: When a new product version is released, you can upgrade to it if required, while the functionality you have already purchased remains in place. There are no additional license costs, only the services used for upgrades are charged.

• Access to Microsoft CustomerSourceExpand your information advantage: EP gives you access to CustomerSource, the exclusive online platform for EP customers only, with the following catalog of services:
  • Online training courses
  • E-learning (special online training courses that correspond in scope and level to traditional training)
  • Learning plans for the individual design & planning of your training courses including certification options
  • Pre-announcements of new product versions and functions
  • Invitations to special customer events
  • Comprehensive knowledge database with tips & tricks (German and English articles on technology, problem solving and more)
  • Whitepapers and technical articles
  • Product documentation and information
• Investment protection Protect your investments: In the event of a migration to another Microsoft Dynamics product, there is the option of having investments already made credited.

An overview of the Microsoft support expiration dates for Dynamics 365 Business Central and Dynamics NAV versions from NAV 2009 can be found here: